Digital India

AI In Air India

Air India, until recently linked to an old manual pricing system when setting airfares, is shifting to algorithm-based software long used by rivals to help it squeeze out more revenue from each getaway.

  • In another sign of the formerly government-owned carrier’s whirlwind transformation under its new owner Tata Group, Air India is testing ChatGPT, OpenAI’s popular chatbot, to replace paper-based practices.
  • “Frankly the system is almost so bad it’s good,” Chief Executive Officer Campbell Wilson told Indian airline executives last week, adding that this offered the chance to start from scratch rather than “jury-rig” existing architecture.


IT Minister Ashwini Vaishnav on Monday indicated at making a “big announcement” in a few weeks in terms of conversational AI tools. On a specific question whether India could create something equivalent to the conversational AI tool ChatGPT, the minister said, “Wait for a few weeks, there will be a big announcement”.

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