Commemorating the MSME Day 2023 on Tuesday, MSME Minister Narayan Rane launched the revamped Champions portal with new elements of technology, localisation and feedback. The new Champions 2.0 portal employs chatbot technology for automated grievance redressal to reduce the turnaround time using artificial intelligence, Dr Rajneesh, Additional Secretary and Development Commissioner, MSME Ministry said in a presentation.
The observance of World MSME Day aims to highlight the significant contributions of MSMEs and to recognize their potential as a catalyst for economic growth, job creation, and poverty alleviation. It provides an opportunity to raise awareness about the challenges faced by MSMEs, such as limited access to finance, technology, skills development, and market opportunities.