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Zomato fires 540 hirelings

India’s online food delivery and restaurant innovation platform Zomato has set off 540 staffers at its Gurugram office — regarding 10 per cent of the overall force at its head office in India. The company has dismissed workers from its organisation over customer, distribution and dealer support sections.

• The organisation had also fired 60 representatives from its customer care team in August.
• The expansion comes confined on the ends of food delivery programs, including Zomato and Swiggy, being blamed of illegal and anti-competitive exercises by thousands of eatery allies.

• As per the Zomato Over the last few months, we have seen our technology products and platforms evolve and improve significantly. While the business has continued to grow consistently, this has led to an overall reduction in direct order-related support queries.

• We have dramatically improved the speed of service resolution, now only 7.5% of our orders need support (down from 15% in March),” Zomato said, reported the daily. After the current round of layoffs, Zomato’s total employee strength stands at 5,000. Apart from layoffs across customer, delivery and merchant support segments, Zomato also hired around 1,600 employees in 2019, including 400 off-roll people.

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